UP National Customer Service Center Opens
When the NCSC opened in St. Louis, it was unlike any other customer service system in the country. The center featured one toll-free number for customers across the country — staffed by employees continuously, day and night. Phone wait times were shortened to mere seconds, and the center could handle 20,000 calls a day. Today, the NCSC is located in Omaha and has approximately 500 employees who continue to serve customers ‘round the clock, Monday through Sunday.